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Frequently Asked Questions

Find answers to common questions about booking, insurance, payments, pickup, and more.

Booking & Availability

Car Requirements

Pricing & Payments

Insurance & Damage

Pickup & Delivery

Changes, Cancellations & Extensions

During the Rental

Extras & Add-ons

Local Driving Tips

Still have questions?

Frequently Asked Questions

Booking & Availability

How do I book a car?

Can I book online or via WhatsApp?

Can I cross the border to the North with your car hire?

Is my car insurance valid in the North side?

Do you require a deposit?

Can I make payment with my debit card?

Can I reserve without payment?

How far in advance should I book?

Car Requirements

Minimum age to rent a car

Driving license requirements

Do I need a credit or debit card?

Can someone else drive the car?

Pricing & Payments

What is included in the price?

Are there any hidden fees?

What payment methods do you accept?

Is the excess amount a deposit?

Fuel policy

Insurance & Damage

What insurance is included?

Is there an excess?

Can I reduce the excess?

Do you offer zero excess?

What does Diamond Insurance cover?

Cost of Diamond Insurance

Premium Insurance

What happens in case of an accident?

What happens if I return the car with damage?

Is roadside assistance included?

Pickup & Delivery

Larnaca Airport pickup

Paphos Airport

Hotel / Villa delivery

Is delivery free?

Working hours

Flight delays

Changes, Cancellations & Extensions

Can I cancel my booking?

Cancellation policy

Can I change dates/times?

Can I extend my rental?

During the Rental

Breakdown

Replacement time

Emergency contact

Mileage

Northern Cyprus policy

Extras & Add-ons

Child seats

Phone holders, chargers, cables

Additional driver

Third driver cost

Insurance upgrades

Local Driving Tips

Driving side

Road conditions

Toll roads

Parking

Speed fines

Still have questions?